Your Review Link

Your Essential Tool for Gathering Feedback

The review link is essentially your tool for gathering feedback from your customers. Your aim is to share this link with everyone who visits your business. It's the cornerstone of how you'll collect reviews and manage your online reputation.

How It Works

When your clients click on your review link, they'll be directed to a page where you're requesting their feedback. This isn't just any ordinary review page - it's an intelligent system designed to protect your reputation while gathering valuable insights.

The Smart Experience Filter

The page features an experience filter that sorts customers based on their satisfaction level. If a customer rates you with one, two, or three stars, they'll be guided to provide private feedback. Here, they'll enter their name, email, phone number, and feedback text that only you will see.

Managing Private Feedback

You'll manage these private comments from the reviews section of the platform. This gives you the opportunity to address concerns privately before they become public reviews. It's a chance to turn an unhappy customer into a satisfied one.

The Positive Experience Path

On the other hand, if customers have a positive experience and click on four or five stars, they'll be prompted to leave a public review on platforms like TripAdvisor, Google, Yelp, or any custom link you've set up. This ensures your best reviews go public while you handle negative feedback privately.

Complete Flexibility

You have the flexibility to customize every aspect of the review link to match your brand and preferences. This isn't a one-size-fits-all solution - you can tailor it exactly to your needs.

Customizing Your Review Link URL

You can customize the end of your review link URL to make it more recognizable and on-brand. However, keep in mind that changing the URL means the previous URL and any QR code linked to it will no longer redirect to your review link. This means any printed materials (flyers, business cards, table tents, etc.) with the old QR code will stop working. For this reason, we strongly recommend finalizing your custom URL before printing any materials with the QR code.

Branding Your Page

You can change your logo to make the page feel like a natural extension of your business. This helps customers recognize they're in the right place and increases trust in the review process.

Adjusting the Experience Filter

If you prefer, you can turn off the experience filter entirely. This directs everyone to the same page where they have the choice to leave either public reviews or private feedback. Some businesses prefer this approach for complete transparency.

Customizing the Rating Threshold

You can adjust the rating threshold to match your standards. For instance, you might decide that only five-star clicks lead to public reviews, while one to four-star clicks result in private feedback. This gives you even more control over what becomes public.

Managing Review Sites

You have the option to activate or deactivate specific sites from the sites section. If you don't want to direct customers to certain platforms, simply turn them off. You can also add unlimited custom links to your review link page for any review platforms we don't already integrate with.

Text Customization

Feel free to modify any text on the page by opening the specific editors and customizing titles and subtitles. Make the messaging feel authentic to your brand voice and the way you communicate with customers. You can also edit the text on the Private Feedback button and the Video Testimonial button to better match your tone and messaging. The text on your review link page is automatically translated based on your client's browser language, so it will display in the language they're most comfortable with.

AI Review Suggestion

When enabled, customers who don't know what to write will see a "Not sure what to write?" option on the review sites page. This opens an AI-powered form where they rate up to 5 evaluation criteria you define (e.g., Food Quality, Environment, Location) from 1 to 5, add optional comments, and hit "Generate review". The AI creates a ready-made review they can copy and publish on any connected review site. You can also customize the rating icon style (Stars, Hearts, Dots, or Faces) and add keywords to guide the generated content.

Advanced Options

You also have advanced options available, such as disabling branding or the requirement for personal data consent on the negative experience page. You can even turn off the public reviews request entirely by deactivating this feature if your strategy focuses solely on private feedback.

Testing Before Going Live

Before you start sharing your review link with customers, you can preview it first by clicking the preview buttons. This lets you see exactly what your customers will experience when they click your link.

Kiosk Mode for In-Person Reviews

To engage clients in person, click on the download option and you'll see a dropdown menu with options to download the Kiosk Mode and QR Code. The Kiosk Mode is downloadable and available to print out, making it easy to set up at your business location. Once displayed, clients can simply scan the QR code to access your review link right there in your business — this way makes it incredibly easy for clients to leave reviews.

Using the QR Code

The QR code is perfect for in-person situations. Display it at your checkout counter, on table tents in a restaurant, or anywhere customers naturally pause during their visit. It makes leaving a review as simple as pulling out their phone.

Downloading for Marketing Materials

Alternatively, if you're looking to create some graphics for promotional materials, you can download the QR code. Use it on flyers, business cards, receipts, or any printed materials you give to customers.

Final Customization Check

Before sending review requests or displaying your QR code, ensure your review link is fully customized to represent your brand effectively. A well-designed review page increases the likelihood that customers will complete the review process.